aardvark179 ([info]aardvark179) wrote,
@ 2008-05-11 09:32:00
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Estimation is a strange thing.
So this year the folk festival has a queuing system for the ticket booking system. Having slightly miss timed getting my coffee I didn't get in the queue till just after nine and was told there were two and a half thousand or so people in front of me and I should expect a wait of thirty to sixty minutes. Once the queue had got down to about two thousand or so the estimate was ten to thirty minutes, five to ten minutes came shortly afterwards and it's been imminent for the last five minutes with a thousand people still in the queue.

I can only the assume the time estimate is there to scare off people early, and then keep anybody who isn't scared off really quickly hanging on desperately.

Edit: On the bright side the whole thing seemed to work nice and smoothly this year, which has to be an improvement over previous years.



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[info]techiebabe
2008-05-11 04:29 pm UTC (link)
Was this an online system or in person? You aren't clear!

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[info]aardvark179
2008-05-11 08:35 pm UTC (link)
Online.

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[info]lnr
2008-05-12 11:30 am UTC (link)
Ha. I got online just before 9, and was number 950 or so in the queue. When I got to the front I picked my 4 tickets and it told me they were reserved for me for 5 minutes. Then I filled in my credit card details and clicked submit and it said there could be a wait of up to several minutes depending on network traffic and how quickly my credit card supplier responded. The next message I got said my tickets had timed out and gave no button to try again. Back in the browser history and I was back at the back of the queue at position 2100 or so.

I did get them that time round, but failed to get the two other tickets I was after as well because they'd sold out by the time I got there the third time, and I might have succeeded if it weren't for the stupid idea of having such a short time-out on a slow process. And it would have been nice if they'd had a list of which tickets were still available.

Otherwise I was exctremely pleasantly surprised and it's the best ticketing system I've seen yet.

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